1.1 Ironhold Bank Online

MyBank Online is the internet banking service provided through a secure web browser interface. This platform enables customers to manage their financial activities—from checking account balances and reviewing transaction histories to transferring funds and paying bills—in a reliable, user-friendly environment designed for accessibility from any computer with internet connectivity.

1.2 Security Credentials

Security Credentials encompass the range of personalized authentication tools—such as passwords, PINs, biometric identifiers (including fingerprints or facial recognition), and one-time codes—that protect access to digital banking services. These measures are critical in safeguarding customer accounts and ensuring that only authorized individuals can perform transactions. Customers must maintain strict confidentiality and report any suspected compromise immediately.

1.3 Account

An Account refers to any banking relationship established with MyBank that qualifies for digital banking services. This includes, but is not limited to, checking or savings accounts that meet the bank’s criteria for security and eligibility, facilitating secure and efficient online financial management.

1.4 Designated Account

A Designated Account is one specifically registered by a customer to receive funds. It undergoes a verification and approval process by MyBank to ensure compliance with internal security protocols and regulatory requirements, ensuring accurate and efficient processing of incoming transactions.

1.5 Third-Party Provider (TPP)

A Third-Party Provider (TPP) is an external service entity—such as an Account Information Service Provider (AISP) or a Payment Initiation Service Provider (PISP)—that is authorized, with explicit customer consent, to access account data or initiate transactions. While TPPs enhance functionality, MyBank disclaims liability for any actions performed by these providers.

1.6 Registered Device

A Registered Device is any mobile or computing device that has been authenticated for secure use with MyBank’s online services. Registration limits access to recognized devices, reducing the risk of unauthorized entry.

1.7 Cut-Off Time

The Cut-Off Time is the final point in the Banking Day by which transaction instructions must be submitted to be processed on that day. Late submissions are deferred to the next Banking Day, ensuring orderly processing.

To ensure secure and compliant access, the account used must be registered solely in the customer’s name and the customer must be the beneficial owner of the funds. For joint accounts, each account holder must individually register for Security Credentials.

2.1 Joint Accounts

For joint accounts, any registered account holder may operate independently. However, all account holders are jointly liable for every transaction, emphasizing the importance of mutual trust and shared responsibility.

3.1 Security Credentials

Customers must safeguard all security credentials (passwords, PINs, one-time codes, etc.) and keep them confidential. If lost or stolen, notify MyBank immediately via the designated helpline.

3.2 Biometric Data

For enhanced security, customers may register biometric data (such as fingerprints or facial recognition). Only your own biometric information should be registered; unauthorized use will be deemed as consent by the account holder.

3.3 Device Responsibility

Customers are responsible for maintaining the security of their registered devices. Before disposing or transferring a device, uninstall the MyBank App to prevent any residual unauthorized access.

4.1 SEPA Transfers

SEPA Transfers involve euro transactions within the Single Euro Payments Area. Future-dated payments submitted after the processing window will be executed on the next Banking Day.

4.2 International Transfers

International Transfers refer to transactions outside the SEPA zone, typically involving non-euro currencies. These transactions are subject to current foreign exchange rates and may incur processing fees.

4.3 Standing Orders

Standing Orders allow for recurring payments. Any cancellation or modification must be submitted before the Cut-Off Time on a Banking Day to ensure timely processing.

5.1 Access

TPPs require your explicit authorization via Security Credentials before accessing your account data or initiating transactions. MyBank is not liable for any actions performed by these external providers.

5.2 Revoking Access

To revoke a TPP’s access, cancel their permissions directly through the provider’s established procedures.

6.1 Service Fees

Fees may apply for certain services (e.g., international transfers) to cover processing, foreign exchange, and administrative costs.

6.2 Fee Schedule Availability

The current fee schedule is available for review at .

7.1 Reasons for Updates

MyBank may update these Terms and Conditions to ensure legal compliance, improve services, and enhance security.

7.2 Notice and Acceptance

Customers will receive at least 30 days’ notice before any changes take effect. Continued use of the services implies acceptance of the updated terms.

8.1 MyBank’s Responsibilities

MyBank will correct errors in executed instructions but is not liable for service interruptions or delays caused by unforeseen events (e.g., natural disasters, system failures).

8.2 Your Responsibilities

Customers must report unauthorized transactions within 14 days and are responsible for losses resulting from negligence or fraud.

9.1 Submission of Complaints via Email

Customers should submit all complaints in writing via email to our dedicated complaints department at [insert official complaints email address]. Include account details, a description of the issue, and any supporting documentation to facilitate a prompt investigation.

9.2 Escalation

Unresolved complaints may be escalated to the [Financial Ombudsman Service].

10.1 Termination by You

You may terminate your digital banking services at any time by closing your accounts and settling all outstanding balances.

10.2 Termination by MyBank

MyBank reserves the right to immediately terminate services in cases of fraud, insolvency, or breach of terms to protect the integrity of the platform.